Frequently Asked Questions
General
Q: What is Please Make Me Happy?
A: We're an online retailer specializing in innovative everyday products that bring happiness and value to modern living.
Q: Where are you located?
A: We're based in Northolt, London, United Kingdom.
Shipping & Delivery
Q: How long does shipping take?
A: Orders are typically processed within 1-3 working days, then shipped via courier. Delivery times vary by location.
Q: Do you ship internationally?
A: Yes, we ship to the European Union and selected international destinations. Shipping costs and times vary and are shown at checkout.
Returns & Refunds
Q: Can I return my order?
A: Yes, you have 14 days from receipt to cancel and return most items. Personal care items cannot be returned once the seal has been broken, unless they are faulty.
Q: What's your refund timeline?
A: Approved refunds are typically processed within 14 days of receiving returned items.
Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards and secure payment methods via Shopify.
Q: Is my payment information safe?
A: Yes, all transactions are encrypted and processed securely.
Contact & Support
Q: How can I contact customer support?
A: Email us at sales@pleasemakemehappy.com and we'll respond as soon as we can.