Refund policy

Changed your mind?

You can cancel your order for any reason within 14 days of receiving it. Tell us within that time by emailing the address on our Contact page with your order number, then send the item back within 14 days of telling us.

Items should be returned unused, with all parts and in their original packaging where possible. You are responsible for the cost of returning an item you have changed your mind about. We may reduce a refund if an item has been handled more than necessary to check it.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged or not as described, contact us with your order number and a photo of the problem. We will arrange a repair, replacement or refund and cover reasonable return costs. This does not affect your statutory rights under the Consumer Rights Act 2015.

Items we cannot accept back

For hygiene reasons, personal care items (such as massagers, trimmers, callus removers and hair curlers) cannot be returned once the seal has been broken, unless they are faulty.

Refunds

Once we receive and check your return, we will refund you to your original payment method within 14 days. For change-of-mind cancellations made before dispatch, or for the whole order, the refund includes the original standard delivery charge.

How to start a return

Email us using the details on our Contact page with your order number and the item(s) you want to return. We will reply with the return address and instructions. Please do not send items back without contacting us first.